Support that keeps up with the product.
CustoDesk gives software teams one place for the conversation, the help centre behind it and the numbers on top. Every message arrives with that customer's whole history attached, and the answers you have already written do half the work before anybody picks it up.
- SaaS
- Mobile apps
- Marketplaces
- Dev tools
- Platforms
- Product teams
We already know your line of work. See the apps yours runs on, in a workspace you can open. No signup, no card.
“Rotating the key retires the old secret, so the endpoint needs the new one saved before...”
One ticket, with the clock already running on it, the article that answers it, and a draft written from your own help centre and this customer's history.
One platform, start to finish
Right now the chat widget is one login, the help centre is another, the queue is a shared mailbox nobody owns, and when somebody asks how support is going this month the honest answer is a guess.
A customer asks a question from inside your product, not from a form
Live Chat
The help centre has already answered half of them without anybody being asked
Knowledge Base
The ones that get through arrive as tickets with that customer's history attached
Live Chat
A draft reply is waiting, written from your own articles and what you know about them
AI Copilot
First response times, resolution times, breaches and CSAT are on one screen
Analytics & Reporting
five steps, four apps, one login. Nothing was exported, nothing was typed in twice, and it stayed the same customer the whole way down.
The apps behind that, and what each one does for you
A chat widget that drops into your product or your marketing site, whose conversations land in the shared inbox as real tickets, with the customer's history sitting beside the message instead of in another tab.
Draft replies from your own help articles and that customer's history, summarise a long thread before you pick it up, and answer the questions you have already answered a hundred times.
A branded help centre where customers find the answer themselves, so the easy half of the queue never reaches a person. Every article is one you have already written once in a reply.
Ticket volume, first response and resolution times, channels, breaches and CSAT on one screen, so how support is going has an answer rather than an impression.
All of it, switched on together
The Support Bundle is exactly the apps on this page, on from your first day and already reading from the same customer list. Nothing to connect, nothing to import twice, and nothing you are stuck with.
- One login for every one of them, and for whoever you add to the team.
- Your whole team in all of it. Two of you or twenty, it works the same.
- On and off in a click add an app the month you need it, drop one the month you don't.
A bundle is only ever its apps, and nothing is marked up for being in one. See how pricing works.
Then it grows with you, one app at a time
None of these is something you need on day one. Each is one switch, the day the business asks for it, and it opens already knowing your customers.
The same five triage steps start every morning
Automation RulesRules that tag, route, prioritise and update messages as they arrive, so the queue is already sorted when somebody opens it.
Customers want somewhere of their own to look
Customer Portal & CampaignsAn account on your domain where they can see their tickets, message you and get the announcements you send.
Happy customers say so and nobody hears it
Review PlatformAsk for a review when a ticket closes well, decide what gets published, and show the ones you keep on your own site.
Your product needs to talk to the desk
Public API & WebhooksA REST API with your own keys, and outbound webhooks on every ticket event, so support state can live in your product too.
You bill monthly and cards fail quietly
Product SubscriptionsRecurring plans that bill themselves, chase a failed card without you, and let customers pause or cancel from their own account.
Turn any of them on the day you need it, and off again when you don't. Every app and what it does.
Worth knowing before you sign up
We are three people and everybody does support.＋
Then everybody gets the inbox, and nobody gets a licence to argue about. There is nothing to administer: no queues to design before the first ticket, no routing rules you have to write, and the help centre is whatever answers you have already sent, kept.
Does the chat widget work inside our app?＋
Yes. It is an embed, so it goes wherever you can put one: the marketing site, the docs, and inside the product where a question is actually being asked. The conversation lands in the same inbox either way.
What about response targets?＋
First response and resolution targets per priority, live countdowns and escalation when one is breached, and they cost nothing: SLA management is built into every account whether or not you switch on a paid app.
Will customers know they are talking to CustoDesk?＋
Not unless you want them to. The widget, the help centre, the emails, the account area and the domains they arrive from all carry your brand instead, and the powered-by line is removable.
Can we get the data out?＋
Yes, through a CSV export from inside the app, and through the API and webhooks if you would rather it flowed rather than downloaded. Nothing is held hostage, on trial or after it.
Do we pay per agent?＋
No. Every price is per workspace, not per person, so everybody who answers a customer is included. Support that grows with the product does not grow the bill.
See what yours would run on
3 questions, because you have already answered the first one. You get a live demo with your kind of business in it, and if you like it, keep it.
Not what you do?
Pick the line of work that fits and we will show you that one instead.