Support that keeps up with the product.
CustoDesk gives software teams one place for the conversation, the help center behind it and the numbers on top. Every message arrives with that customer's whole history attached, and the answers you have already written do half the work before anybody picks it up.
- SaaS
- Mobile apps
- Marketplaces
- Dev tools
- Platforms
- Product teams
Tell us about your business and pick a time. We set CustoDesk up for a business like yours before the call, then walk you through it.
One ticket, with the clock already running on it, the article that answers it, and a draft written from your own help center and this customer's history.
One login is the product. This is the section that shows it.
One platform, start to finish
Right now the chat widget is one login, the help center is another, the queue is a shared mailbox nobody owns, and when somebody asks how support is going this month the honest answer is a guess.
A customer asks a question from inside your product, not from a form
Live Chat
The help center has already answered half of them without anybody being asked
Knowledge Base
The ones that get through arrive as tickets with that customer's history attached
Live Chat
A draft reply is waiting, written from your own articles and the conversation itself
AI Copilot
First response time, what is late and CSAT are on one screen
Analytics & Reporting
five steps, four apps, one login. Nothing was exported, nothing was typed in twice, and it stayed the same customer the whole way down.
Every app named here is shipped and running. None of it is a roadmap.
The apps behind that, and what each one does for you
A chat widget that drops into your product or your marketing site, whose conversations land in the shared inbox as real tickets, with the customer's history sitting beside the message instead of in another tab.
Draft replies from your own help articles and the conversation, summarize a long thread before you pick it up, and answer the questions you have already answered a hundred times.
A branded help center where customers find the answer themselves, so the easy half of the queue never reaches a person. Every article is one you have already written once in a reply.
Ticket volume, first response time, what is late, channels and CSAT on one screen, so how support is going has an answer rather than an impression.
The same apps you have just read about, as one switch.
All of it, switched on together
The Support Bundle is exactly the apps on this page, on from day one, with nothing to connect and nothing you are stuck with.
- One login for every one of them, and for whoever you add to the team.
- Your whole team in all of it. Two of you or twenty, it works the same.
- On and off in a click add an app the month you need it, drop one the month you don't.
A bundle is only ever its apps, and nothing is marked up for being in one. See how pricing works.
Nothing here is needed on day one. That is the point of it being a switch.
Then it grows with you, one app at a time
Each is one switch, the day the business asks for it, and it opens already knowing your customers.
The same five triage steps start every morning
Automation RulesCustomers want somewhere of their own to look
Customer PortalHappy customers say so and nobody hears it
Review PlatformYour product needs to talk to the desk
Public API & WebhooksYou bill monthly and cards fail quietly
Subscriptions
Turn any of them on the day you need it, and off again when you don't. Every app and what it does.
Asked and answered before you have to ask.
Worth knowing before you sign up
We are three people and everybody does support.
Then everybody gets the inbox, and nobody gets a license to argue about. There is nothing to administer: no queues to design before the first ticket, no routing rules you have to write, and the help center is whatever answers you have already sent, kept.
Does the chat widget work inside our app?
Yes. It is an embed, so it goes wherever you can put one: the marketing site, the docs, and inside the product where a question is actually being asked. The conversation lands in the same inbox either way.
What about response targets?
First response and resolution targets per priority, live countdowns and escalation when one is breached, and they cost nothing: SLA management is built into every account whether or not you switch on a paid app.
Will customers know they are talking to CustoDesk?
Not unless you want them to. The widget, the help center, the emails, the account area and the domains they arrive from all carry your brand instead, and the powered-by line is removable.
Can we get the data out?
Yes, through a CSV export from inside the app, and through the API and webhooks if you would rather it flowed rather than downloaded. Nothing is held hostage, on trial or after it.
Do we pay per agent?
No. Every price is per workspace, not per person, so everybody who answers a customer is included. Support that grows with the product does not grow the bill.
See what yours would run on
Book a demo. We set up a workspace with the apps your kind of business runs on before the call, then walk you through it.
Not what you do?
Pick the line of work that fits and we will show you that one instead.