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Answer the question that decides the sale.

A chat on your website that lands in your team's inbox, with the customer's history right beside it.

An example chat on an online clothing store's website: the team shown as online, a customer asking about a size, a reply from the team, and the new chat arriving in the team's inbox.

Answers before they ask.

Turn on Knowledge Base and the chat suggests your own help articles as they type. It never makes an answer up.

An example chat suggesting two of the business's own help articles while the customer is still typing a question about returns, with the option to send the question anyway.

One inbox for every chat.

Every chat lands in the shared inbox beside your email, with the same assigning, notes and history. Nobody watches a second app.

An example shared inbox with chats and emails in one list, each assigned to someone on the team.

You know who you are talking to.

Their profile sits beside the chat: past orders, earlier conversations, and the page they are looking at right now.

An example chat with the customer's profile beside it: the page they are on, their past orders and their earlier conversations.

It looks like your brand.

Set the colors, the greeting, the questions it suggests and the corner it sits in. Nothing changes on your site until you publish.

An example of the Live Chat studio: brand colors, the greeting, the questions the chat suggests and which corner the bubble sits in, with changes kept as a draft until they are published.

What Live Chat does

The small things that turn a question into a sale.

  • They type firstNo form before the question. It asks for an email once, after they have written.
  • Honest about who is inIt says someone is around only when someone actually is.
  • Files and photosLet customers send a photo of the problem instead of describing it.
  • Rate the chatOnce a chat is solved it asks how you did, and the answer joins your satisfaction scores.
  • Track ordersWith the Customer Portal, a Track orders button signs the customer in.
  • On any websiteOne line of code on any site, or switched on in the website you built here.

Before you start

Do I have to watch the chat all day?

No. Chats land in the shared inbox with everything else, and the chat tells customers honestly whether someone is around right now.

What happens if they leave before we answer?

They give an email address when they send their question, so your reply reaches them by email if they have gone.

Can it answer common questions for me?

With Knowledge Base on, it suggests your own help articles as they type. It never invents an answer.

Will it match my website?

Yes. Pick the colors, the greeting, the icon and the corner in the Live Chat studio, and see it before you publish.

Do I pay for each person answering chats?

No. There is no charge per team member, so your whole team can answer.

Be there when they are deciding.

Book a demo

We set it up around your business. Free for 14 days.

See what each app costs