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Write the answer once.

A help center in your brand where customers find the answer themselves, at two in the morning, without adding to the queue.

An example help center for a clothing shop: a search box and four categories of articles, with one article read over a thousand times and found helpful by most readers.

Written in your words.

A proper editor, categories you name yourself, and nothing public until you press Publish.

An example article being written in the editor, with a heading, a numbered list and a link, filed under a category and still a draft.

Found the moment they search.

Customers search your help center as they type, and every article is its own page that search engines can find.

An example search on the help center: a customer types about sleeves being too long and matching articles appear as they type.

Know which answers work.

Every article counts its reads and asks if it helped, so you know which ones to rewrite.

An example of each article's reads and the share of readers who said it helped, with the weakest one marked to rewrite.

The answer, where they ask.

Turn on AI Copilot and questions on your help center get an answer drawn only from what you published.

An example question asked on the help center and answered from the business's own published article, with the article it came from.

What Knowledge Base does

What makes a help center people actually use.

  • On your own domainhelp.yourbusiness.com, or at your CustoDesk address.
  • In your colorsYour name and your brand color across it, so it reads as part of your business.
  • Your categoriesGroup articles under your own headings, in the order you choose.
  • Headings, lists and linksWrite articles people can scan, not a wall of text.
  • In the chat tooWith Live Chat on, your articles are suggested while people type their question.
  • Open to everyoneNo account needed to read it, so an answer is one search away.

Before you start

Can it be on my own domain?

Yes. It lives at your CustoDesk address until you point help.yourbusiness.com, or any address you like, at it.

Do customers need an account to read it?

No. The help center is public, so anyone can search it and read it.

Will search engines find my articles?

Each article is its own page with its own title, listed in a sitemap for search engines. Where they rank it is up to them.

Can it answer questions for me?

With AI Copilot on, the help center answers questions from your published articles only, and points people to the articles when it has no answer.

Do I pay for each person who writes articles?

No. There is no charge per team member.

Answer it once. Never type it again.

Book a demo

We set it up around your business. Free for 14 days.

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