Terms of Service

These terms are between CustoDesk (“we”) and the business that opens a workspace (“you”). Creating a workspace, or using CustoDesk, means you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

Our Privacy Policy forms part of this agreement.

You must be 18 or older and able to enter a contract. You are responsible for what happens under your account, for keeping credentials secure, and for the conduct of teammates you invite. Tell us promptly at [email protected] if you suspect unauthorised access.

Accounts are for a business. Sharing one login between people is not what the product is priced for — but note that inviting teammates is free and unlimited, so there is never a reason to.

Everything you put into CustoDesk — contacts, tickets, invoices, files, messages — remains yours. We claim no ownership of it. We process it only to run the service for you, as set out in the Privacy Policy.

You grant us the limited licence needed to host, transmit, back up and display that content in order to operate the service, and nothing beyond it. We do not use your workspace data to train models or to build products.

You can export everything at any time, including during a free trial, from Settings → Data & privacy. Turning an app off never deletes the data it held.

You are the controller of the personal data you put in. That means you are responsible for having a lawful basis for it, for honouring consent and opt-outs on anything you send, and for complying with anti-spam law where you and your recipients are — including CAN-SPAM, CASL and the GDPR, as applicable.

CustoDesk gives you the tools — consent tracking, suppression lists, one-click unsubscribe, domain authentication — but it cannot make a list lawful. Sending to purchased, scraped or non-consented lists is a breach of these terms and endangers deliverability for every customer on the platform, so we treat it seriously.

• Per workspace, never per person. You pay for the apps you switch on. Adding people costs nothing, on any plan.
• Monthly in advance, charged to your payment method until you cancel.
• Switch apps on or off whenever. Turning one off stops future charges for it; you keep access until the end of the period already paid for.
• No refunds for partial periods, except where the law requires one — but you are never locked into a term, and there is no cancellation call.
• Price changes get at least 30 days' notice by email. If you don't accept them, cancel before they take effect.
• Failed payment — we'll retry and tell you. Persistent failure suspends paid apps; your data stays put and comes back when billing is fixed.
• Taxes are your responsibility where they apply.

New workspaces get a free trial of the apps they select. It is genuinely free — no card, no obligation, and the full export is available throughout, because we would rather you leave with your data than feel trapped into staying.

That openness only works if it isn't farmed. So, plainly:

• One trial per business. The limit attaches to the business, not to an email address, a domain or a workspace name.
• Repeat-trialling is a breach of these terms. Specifically: allowing a trial to lapse and opening a further workspace — with a different address, company spelling or payment method — in order to continue using CustoDesk without paying, whether or not data is exported and re-imported between them. The same applies to running several concurrent trial workspaces for one business to avoid a subscription.
• We may look for it. To enforce this we may correlate signals across workspaces — payment methods, email and website domains, imported record fingerprints, connected store or mailbox identity, and network origin — solely to detect abuse of the trial.
• What happens then. Where we reasonably conclude a trial is being cycled, we may end the trial immediately, require a paid subscription to continue, invoice for the period used at list price, or close the workspaces involved. We'll tell you which, and why, and you can put your side.

None of this is aimed at honest cases. Genuinely separate businesses may each hold a trial; an agency setting up a client is not cycling; and a false start you abandon in a week is not something we'll chase. If you're unsure whether your situation qualifies, ask us at [email protected] before you assume — we'd rather answer than enforce.

You agree not to use CustoDesk to:

• Break the law, infringe someone's rights, or send unlawful, deceptive or harassing content.
• Send unsolicited bulk email or SMS, or message people who haven't consented.
• Upload malware, or anything designed to damage a system or the people receiving it.
• Probe, scan, overload or attempt to bypass our security, rate limits, entitlement checks or billing.
• Reverse-engineer the service, resell or white-label it as your own product, or use it to build a competing one. (White-labelling your customer-facing surfaces is a feature you are welcome to — reselling CustoDesk itself is not.)
• Scrape the service, or automate access outside the documented API.
• Share credentials with, or open a workspace on behalf of, someone we have already terminated.

Where you connect Shopify, Stripe, a mailbox or another service, you authorise us to exchange data with it on your behalf, and your use of that service stays governed by its own terms. We aren't responsible for a third party's availability, changes or acts.

We work to keep CustoDesk available and will give reasonable notice of planned maintenance where we can. Support is by email; we aim to be quick, and we don't gate it behind a plan tier.

We improve the product continuously. We may add, change or retire features; where a change materially reduces something you rely on, we'll give notice and, if you'd rather not continue, you can cancel.

You can leave at any time. Cancel from Settings; you keep access to the end of the period you've paid for. Export first — it takes one click and needs no request.

We may suspend or terminate an account that breaches these terms, doesn't pay, or puts the platform or other customers at risk. Except where the breach is serious or unlawful, we'll warn you and give you a chance to fix it first.

After termination we keep your data for 30 days so you can still get a copy, then delete it as described in the Privacy Policy.

The software, design, brand and documentation are ours and stay ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. If you send us feedback we may act on it freely and without obligation.

Except where the law says otherwise, the service is provided as is, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that it will be uninterrupted or error-free.

CustoDesk is business software, not professional advice. Its bookkeeping, tax, invoicing and contract features are tools; they don't replace an accountant or a lawyer, and you remain responsible for what you file and sign.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Some jurisdictions don't allow certain exclusions, in which case they apply to you only so far as permitted.

You'll indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your handling of personal data — including claims from your own customers or recipients about messages you sent.

We may update these terms. For material changes we'll give at least 30 days' notice by email and in the product before they take effect. Continuing to use CustoDesk after that means you accept them; if you don't, cancel and export.

If something goes wrong, contact us first at [email protected] and give us a fair chance to put it right. Most disputes are a misunderstanding, and we would far rather resolve one than argue it.

Nothing in these terms affects mandatory consumer or statutory protections you have under the law of the country where you live — those apply regardless of what this document says.

If a clause is unenforceable, the rest survives. Not enforcing something once doesn't waive it. You may not assign this agreement without our consent; we may assign it to a successor of the business. Together with the Privacy Policy, this is the entire agreement between us. Notices to us go to [email protected].