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A first draft of every reply.

Draft a reply, sum up a long thread or change its tone in one click, and a person on your team still reads it and presses Send.

An example conversation in a shop's inbox: a customer asks to exchange a shirt that is too small, and a reply drafted from the shop's own help article waits in the reply box for a person to send.

A first draft in one click.

It reads the conversation and your published help articles that match it, and writes a reply into the box for you to check.

An example of what a draft reply is written from: the conversation itself, and the shop's published help articles that match it.

The long thread, in three lines.

Picking up a conversation somebody else started? Summarize tells you where it stands before you read a word of it.

An example summary of a long conversation, three sentences at the top of the thread.

The right tone.

Make what you wrote friendlier, more formal, shorter or more apologetic, in one click, before you send it.

An example of the tone menu with four choices, friendly, formal, concise and apologetic, and a reply rewritten to be concise.

Sorted before you open it.

Every new conversation is read on arrival: how the customer feels, what they want, a line to sum it up, and a priority to match.

An example of a new conversation sorted on arrival: its mood, what the customer wants, a one-line summary, and its priority set to high.

What AI Copilot does

Help where it saves time, and controls where it matters.

  • Answers on your help centerWith Knowledge Base on, questions get an answer drawn from your published articles.
  • A draft while they typeWith Live Chat on, start the reply before the visitor has pressed send.
  • Sales follow-upsWith Sales on, a follow-up drafted from what a lead clicked.
  • Every switch is yoursTurn it off for the whole workspace, or feature by feature.
  • An allowance you can see1,000 AI actions a month, a meter everyone can see, and an email at 80% and 100%.
  • For the whole support teamAnyone who can open the conversation can use it.

Before you start

Does it send replies on its own?

Not from your inbox. A draft goes into the reply box, and somebody on your team reads it and presses Send.

What does it know when it drafts?

The conversation in front of it and up to three of your published help articles that match it. With Shopify connected, the customer's recent orders too.

What happens when the month's allowance runs out?

Set a lower limit of your own if you like. At the limit it can stop until the 1st, when the allowance starts again, and each feature goes back to working without AI in the meantime.

Can I turn parts of it off?

Yes. There is one switch for the whole workspace and one for each feature, and only owners and admins can change them.

Do I pay for each person on my team?

No. There is no charge per team member.

Start every reply halfway done.

Book a demo

We set it up around your business. Free for 14 days.

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