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Add-ons

A first draft of every reply.

Drafts grounded in your own help centre and the customer's real orders, so it answers from your business rather than from the internet.

What you get

Draft replies from your help articles and each customer's history, summarize long threads, and answer common questions automatically.

  • Grounded, not guessing

    Replies are drafted from your published articles and the customer's own history, which is what stops it inventing a policy you do not have.

  • Summarise a long thread

    Pick up a twenty message conversation without reading all twenty.

  • Triage what arrives

    New tickets are categorised as they land, so the queue is sorted before anyone opens it.

  • A draft, never a send

    It writes, a person decides. Nothing goes to a customer that nobody read.

Better with

Every app you switch on writes to the same customer profile, so these are not integrations you set up. They already know each other.

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Try AI Copilot free for 30 days

It comes with the free Core Workspace underneath it, so you get your customer list, a shared inbox and your team on day one whether or not you keep this app.

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