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Customer Support & Channels

Know whether support is actually getting better.

Dashboards for the numbers that tell you if the queue is under control: how much is coming in, how fast it is answered, and where it comes from.

What you get

Dashboards for ticket volume, response & resolution times, channels, SLA breaches, and CSAT.

  • Volume, response and resolution

    Ticket counts over time against how long they took to answer and to close, so a busy week and a slow week are distinguishable.

  • By channel

    See which way customers actually reach you, and which of those is the slow one.

  • SLA and satisfaction together

    Breaches and CSAT sit on the same dashboards, because speed and whether people were happy are two different questions.

Better with

Every app you switch on writes to the same customer profile, so these are not integrations you set up. They already know each other.

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Try Analytics & Reporting free for 30 days

It comes with the free Core Workspace underneath it, so you get your customer list, a shared inbox and your team on day one whether or not you keep this app.

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