Never miss a customer email again.
Every email from a customer lands in one inbox your whole team answers from, with their whole story right beside it.
No card to start. Join now and it stays free for life, even after it becomes a paid plan.
- Every customer email, one inboxConnect Gmail, Google Workspace or Outlook, and your whole team answers from one place.
- The whole story beside every emailTheir invoices, quotes, projects and other conversations sit next to the message.
- Replies from your own addressCustomers get a normal email from you, with no ticket number in the subject.
Answer faster, and get it right the first time.
No more double replies
See who is replying, and if the customer writes again while you type, your reply waits so you read it first.
Ask your team, privately
Leave a note only your team sees, and @mention whoever knows the answer.
The usual answers in one click
Save the replies you write every week, and drop one in when it comes up again.
Take back a reply sent too fast
A reply waits 8 seconds before it goes, so you can still undo it.
Know who needs an answer first
Set how fast you aim to reply, and the conversations running late stand out.
Find any conversation in seconds
Search reads inside every message and note, not only the subject line.
Support Desk comes with your workspace, for your whole team.
- No card to start, and nothing to install
- One shared inbox, with more as an add-on
- Contacts, Tasks, Notes and team chat come with it
Join now and it stays free for life, even after it becomes a paid plan.
Answer more customers without adding people.
These work with Support Desk, and each one is a press away when you want it.
- Live ChatChats from your website land in the same inbox, as real conversations.
- Knowledge BasePublish the answers you give every week, and fewer questions arrive.
- AI CopilotA first draft of every reply, from the conversation and your articles.
- Analytics & ReportingYour first reply times, and which conversations ran late.
Some of the businesses that run on CustoDesk
Questions about Support Desk
What do I see when I start?
Your Inbox, ready for your email. Connect the address your customers already write to, and their email lands there as conversations your whole team can answer.
Which email can I connect?
Gmail and Google Workspace with an app password, or Outlook and any other mailbox that works over IMAP.
Will customers see ticket numbers?
No. They get a normal email reply from your own address, with no number in the subject.
Can two people answer the same customer by mistake?
You see when a teammate is looking at or replying to a conversation, and if the customer writes again while you type, your reply waits so you can read it first.
How many inboxes do I get?
One shared inbox comes with the Core Workspace. More inboxes are a paid add-on.
What does it cost?
The Core Workspace is free for life on workspaces that join now, before it becomes a paid plan. The apps you add on top are priced per workspace, not per person, so every one covers your whole team.
Bring every customer email into one inbox today.
No card to start, and your whole team is in. Join now and it stays free for life, even after it becomes a paid plan.
Try Support Desk freeOr book a demo