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One inbox your whole team answers from.

Support Desk brings your customer email into one place where anyone can pick it up, and replies still go out from your own address.

An example shared inbox: four customer emails, each with the teammate looking after it or none yet, and a note that a teammate is already replying to one.

Nobody answers twice.

See who's looking and who's replying, and if the customer writes again while you type, your reply waits so you read it first.

An example of the inbox stopping a reply: a teammate is also looking at the conversation, and because the customer wrote again while the reply was being typed, the reply waits with a choice to read the new message first or send anyway.

The customer, beside the conversation.

Their invoices, estimates, bookings and jobs sit next to the email, from whichever apps you use, so you answer knowing the whole story.

An example of the panel beside a customer's email: their invoice, estimate and job from the other apps, and their earlier conversation.

Your email, still your email.

Replies go out from your own address, with each person's signature and no ticket number in the subject.

An example reply as the customer receives it: from the business's own email address, with the subject they wrote and the teammate's signature, and no ticket number.

Sorted the way your team works.

Mine, unassigned, snoozed and solved, plus views you save for yourself or share with the team.

An example of the inbox's tabs and views: the conversations assigned to you, the ones nobody has picked up, and two saved views, one shared with the team and one kept for yourself.

What Support Desk does

The small things a busy inbox needs.

  • Internal notesLeave a note only your team sees, and @mention whoever knows the answer.
  • MacrosSave the answers you give every week and drop one into a reply.
  • Undo sendA reply waits 8 seconds before it goes, so you can take it back.
  • MergeTwo conversations from the same person become one.
  • Search that readsSearch looks inside messages and notes, not only the subject line.
  • Response targetsSet how quickly you aim to reply, and conversations running late stand out.

Before you start

Which email can I connect?

Gmail and Google Workspace with an app password, or Outlook and any other mailbox that works over IMAP.

Will customers see ticket numbers?

No. They get a normal email reply from your own address, with no number in the subject.

Can two people answer the same customer by mistake?

You see when a teammate is looking at or replying to a conversation, and if the customer writes again while you type, your reply waits so you can read it first.

How many inboxes do I get?

One shared inbox comes with the Core Workspace. More inboxes are a paid add-on.

What does it cost?

The Core Workspace is free for life on workspaces claimed while this promotion is open. The apps you add on top are priced per workspace, not per person, so every one covers your whole team.

Answer every customer from one place.

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