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Give them a reason to come back.

Points on every paid order, tiers worth climbing, and rewards customers redeem themselves from their own account.

An example rewards tab in a clothing shop's customer account: the customer's balance and lifetime points, her tier and how far she is from the next, and the rewards she can redeem, with another customer's reward waiting in the shop's inbox.

Points on every paid order.

Orders in your Online Store earn points the moment they are paid, counted after discounts, and a refund takes them back.

An example of a member's points history, newest first: points for an order, a reward redeemed, birthday points and points for an earlier order.

Tiers worth climbing.

Set the levels by points earned over time, and each one earns faster than the last, so your best customers can see what staying is worth.

An example of a program's tiers: a starting level, then two more reached by lifetime points, each earning faster than the one before.

They redeem it themselves.

A discount code appears the moment they redeem it. A free gift starts a conversation in your inbox, so you can send it out.

An example of redeeming points: a discount code that appears straight away, and a free gift that starts a conversation with the shop to send it out.

Know what you owe.

See your members, the points still unspent and what has been issued and redeemed, and give or take points with a reason.

An example of a rewards program at a glance: how many members it has, how many points are still unspent, and how many have been issued and redeemed.

What Reward Program does

More ways to earn, and to keep track.

  • Call them what you likePoints, stars or beans: name them in your own words.
  • A welcome bonusPoints the first time a customer joins your program.
  • Birthday pointsPoints on their birthday, once a year, when they have told you the date.
  • A finished profilePoints for filling in their profile, so you learn more about them.
  • Give or take by handAdjust a member's balance with a reason, and every change stays on their history.
  • In your automationsAward points as a step in any automation you build.

Before you start

Which orders earn points?

Paid orders in your Online Store, from customers with an account. Points are counted on what they bought after discounts, before delivery and tax.

Where do customers see their points?

In their account in Customer Portal, which the Reward Program works inside. They sign in with a one-time code sent to their email.

Do points expire?

No. Points stay on a member's balance until they spend them.

Can a reward be something other than a discount?

Yes. A free product or a perk starts a conversation in your inbox when it is redeemed, so you can get it to them.

Do I pay for each person on my team?

No. There is no charge per team member.

Make the next order the easy choice.

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